Situation: You are part of a team building a product for a client. The client frequently asks about the delivery date of Functionality X and becomes upset and frustrated with the team's responses. How can you improve this situation?
This is a common issue across many industries. To address it and build long-lasting relationships, ensure you cover the following:
Do both the team and the client have the same understanding of what Functionality X entails?
Are you and the client clear on what is included in the scope and what is not?
Is this description documented in a knowledge base?
Has this description been presented to the client, and have all concerns been addressed?
Have you provided the client with a due date for the delivery of the agreed and confirmed Functionality X?
Is this due date documented in the knowledge base?
Are you consistently (e.g., weekly or bi-weekly) communicating progress on the implementation of Functionality X to the client?
If the due date changes due to complexity or other reasons, is this communicated to the client as soon as possible, along with sufficient reasoning and the updated due date?
To build and maintain long-lasting, efficient, and productive relationships with clients, ensure that alignment and transparency shape these relationships. This can be promoted and maintained by the entire team, regardless of job title.
#ClientRelations #ProjectManagement #Transparency #EffectiveCommunication #TeamCollaboration #BusinessAnalysis #CustomerSatisfaction #ScopeManagement #DeadlineManagement #ProfessionalGrowth #AdvanceEdgeProfessionalServices
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